What is Ruxenia?

Ruxenia is an online home appliance and lifestyle store operated by Hangzhou Renke Technology Co., Ltd.

We provide practical household products designed to improve everyday comfort, convenience, and efficiency.

Who operates Ruxenia?

Ruxenia is owned and operated by:

Hangzhou Renke Technology Co., Ltd.

Business Owner:
Chen Qiteng

What products does Ruxenia sell?

Ruxenia focuses on practical household solutions, including:

• Small Kitchen Appliances
• Home Cleaning Devices
• Personal Care Appliances
• Smart Household Accessories
• Daily Convenience Electronics

Where does Ruxenia sell products?

Ruxenia serves customers in international markets, including North America, Europe, Australia, and other regions worldwide.

How long does shipping take?

Orders are generally processed within:

1-5 business days after payment confirmation.

Estimated delivery time:

10-20 business days after dispatch.

Delivery times may vary depending on destination, customs procedures, holidays, carrier conditions, and other external factors.

Will I receive tracking information?

Yes. Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

If you have questions about your shipment, please contact:

service@ruxenia.com

What payment methods are available?

Available payment methods are displayed during checkout.

Payment options may include credit cards, debit cards, and other secure payment methods provided through trusted payment providers.

Is my payment information secure?

Yes. Payments are processed through secure third-party payment providers.

Ruxenia does not store complete payment card information on our own servers.

Does Ruxenia accept returns?

Yes. Eligible products may be returned within:

30 calendar days after delivery.

Products must meet the requirements described in our Returns & Refunds Policy.

How do I request a return?

To request a return, please contact:

service@ruxenia.com

Please include:

• Order number
• Customer email address
• Return reason
• Photos or supporting information when applicable

When will I receive my refund?

After the returned item has been received and inspected, approved refunds will be processed.

Refund processing time:

5-10 business days after approval.

The actual time for funds to appear in your account may vary depending on your bank or payment provider.

Can I cancel my order?

If you need to cancel or modify an order, please contact our customer support team as soon as possible after purchase.

Requests received before order processing begins will be reviewed and handled when possible.

How can I contact Ruxenia?

Customer Support Email:
service@ruxenia.com

Contact Phone Number:
+1 (989) 682-2410

Hotline Service Hours:
PDT 9AM-6PM