Privacy Policy
CUSTOMER PRIVACY INFORMATION
Privacy Policy
At Ruxenia, we respect your privacy and are committed to protecting the personal information of our customers and website visitors.
This Privacy Policy explains how we collect, use, store, and protect information when you visit ruxenia.com, purchase products, or communicate with our customer support team.
Information We Collect
When you use our website or place an order, we may collect the following information:
- Full name
- Email address
- Shipping address
- Billing information
- Order details and purchase history
- Customer service communication records
- Website usage information
How We Use Your Information
The information collected by Ruxenia may be used for the following purposes:
- Processing and fulfilling customer orders
- Providing order confirmation and shipping updates
- Responding to customer inquiries
- Improving website performance and shopping experience
- Preventing fraud and unauthorized transactions
- Maintaining business records
Payment Information Security
When customers complete purchases through Ruxenia, payment information is processed through secure third-party payment providers.
Ruxenia does not store complete credit card numbers, security codes, or sensitive payment credentials on our own servers.
Payment information is handled securely by authorized payment service providers.
Cookies And Similar Technologies
Ruxenia may use cookies and similar technologies to improve website functionality, analyze visitor activity, and enhance the customer shopping experience.
Cookies allow us to understand how visitors interact with our website and help us improve website performance.
Information Sharing
Ruxenia does not sell, rent, or trade customers' personal information.
We may share necessary information with trusted service providers who support our business operations, including:
- Payment processing providers
- Shipping and fulfillment partners
- Website service providers
- Security and fraud prevention services
These partners only receive information necessary to provide their specific services.
Data Protection
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, or disclosure.
Although we work to protect customer information, no online transmission or storage system can guarantee complete security.
Third-Party Websites
Our website may contain links to third-party websites or services.
Ruxenia is not responsible for the privacy practices, security policies, or content of external websites.
Your Privacy Rights
Customers may contact us to:
- Request information about personal data
- Update inaccurate information
- Ask questions regarding privacy practices
For privacy-related requests, please contact:
Policy Updates
Ruxenia may update this Privacy Policy from time to time to reflect changes in business operations, services, or applicable requirements.
Any updates will be published on this page.
Contact Us
Ruxenia
Legal Company Name:
Hangzhou Renke Technology Co., Ltd.
Website:
ruxenia.com
Email:
service@ruxenia.com
Contact Phone Number:
+1 (989) 682-2410
Hotline Service Hours:
PDT 9AM-6PM