Terms of Purchase
PURCHASE AGREEMENT
Terms of Purchase
These Terms of Purchase explain the conditions that apply when customers purchase products through Ruxenia.com.
By placing an order through our website, you confirm that you have reviewed and accepted these purchase terms.
1. Seller Information
Products purchased through Ruxenia.com are provided and managed by:
Brand Name:
Ruxenia
Legal Company Name:
Hangzhou Renke Technology Co., Ltd.
Business Owner:
Chen Qiteng
Website:
ruxenia.com
Hangzhou Renke Technology Co., Ltd. operates the Ruxenia website and manages customer purchase transactions.
2. Product Selection And Order Placement
Customers are responsible for reviewing product details before completing a purchase.
Before submitting an order, customers should confirm:
- Product information
- Quantity selected
- Shipping address
- Payment details
- Order total
By placing an order, customers confirm that all provided information is accurate and complete.
3. Order Confirmation
After an order is submitted, customers will receive an order confirmation email containing purchase details.
Order confirmation indicates that we have received your order request. Final acceptance occurs after payment verification and fulfillment review.
Ruxenia reserves the right to cancel or refuse orders in situations including:
- Payment authorization failure
- Incorrect customer information
- Suspected fraudulent activity
- Product availability issues
- Incorrect pricing information
4. Payment Terms
Payment must be successfully completed before an order enters the fulfillment process.
Payments are processed through secure third-party payment providers.
Ruxenia does not store complete payment card information on our own systems.
5. Order Processing
After payment confirmation, orders will enter our preparation process.
1-5 Business Days After Payment Confirmation
Processing includes order verification, product preparation, and secure packaging before shipment.
6. Shipping And Delivery
Shipping services are provided according to our Shipping Policy.
10-20 Business Days After Dispatch
Delivery times may vary depending on destination, customs procedures, holidays, carrier conditions, and other external factors.
7. Order Changes And Cancellation
If you need to modify or cancel an order, please contact our customer support team as soon as possible after purchase.
Requests received before order processing begins will be reviewed and handled when possible.
Once an order has entered shipment preparation or has been dispatched, cancellation may no longer be available.
8. Returns And Refunds
Returns and refunds are handled according to the Ruxenia Returns & Refunds Policy.
Customers should review return requirements, return shipping responsibilities, and refund processing timelines before submitting a request.
9. Customer Responsibilities
Customers agree to:
- Provide accurate personal information
- Provide a correct shipping address
- Review order details before payment
- Use products according to their intended purpose
- Contact customer support with complete order information
10. Product Availability
Product availability may change due to inventory levels, supplier updates, or market conditions.
If an ordered product becomes unavailable, Ruxenia will contact the customer regarding available solutions.
11. Contact Information
Ruxenia
Legal Company Name:
Hangzhou Renke Technology Co., Ltd.
Customer Support Email:
service@ruxenia.com
Contact Phone Number:
+1 (989) 682-2410
Hotline Service Hours:
PDT 9AM-6PM