Terms of Service
WEBSITE TERMS
Terms of Service
Welcome to Ruxenia. These Terms of Service describe the rules and conditions that apply when you access ruxenia.com, browse our products, or use our online services.
By visiting our website or purchasing products from Ruxenia, you acknowledge that you have read, understood, and agreed to these terms.
1. Website Use
Ruxenia provides this website for customers to explore products, obtain information, and complete purchases.
You agree to use this website only for lawful purposes and in accordance with these Terms of Service.
You must not:
- Attempt unauthorized access to website systems.
- Interfere with website operation or security.
- Use website content for unauthorized commercial purposes.
- Submit false or misleading information.
2. Customer Responsibilities
Customers are responsible for providing accurate information when placing orders, including:
- Name
- Email address
- Shipping information
- Payment details
Customers should carefully review all order information before completing payment.
3. Product Information
Ruxenia makes reasonable efforts to ensure that product descriptions, images, specifications, and pricing information displayed on our website are accurate.
However, minor variations may occur due to:
- Product improvements
- Manufacturing updates
- Different screen displays
- Packaging changes
Such differences do not affect the intended use or functionality of products.
4. Orders And Purchases
Submitting an order through ruxenia.com means you agree that all information provided during checkout is complete and accurate.
Ruxenia may review order details before fulfillment.
Orders may be canceled or declined in situations including:
- Payment authorization failure
- Incorrect customer information
- Suspected fraudulent activity
- Product availability issues
- Incorrect pricing information
5. Pricing And Payment
All prices displayed on ruxenia.com are subject to change when necessary.
We make reasonable efforts to maintain accurate pricing information.
Payments are processed through secure third-party payment providers.
Ruxenia does not store complete payment card information on our own servers.
6. Shipping Terms
Shipping processing times and delivery estimates are described in our Shipping Policy.
Estimated delivery time:
Customers are responsible for providing accurate shipping information during checkout.
7. Returns And Refunds
Returns and refunds are handled according to our Returns & Refunds Policy.
Customers should review return requirements, return procedures, shipping responsibilities, and refund timelines before submitting a request.
8. Intellectual Property
All content available on ruxenia.com, including but not limited to:
- Text
- Images
- Graphics
- Logos
- Website design elements
is owned by Ruxenia or used with proper authorization.
Unauthorized copying, reproduction, modification, or distribution of website content is prohibited.
9. Third-Party Services
Ruxenia may use trusted third-party services to support:
- Payment processing
- Shipping services
- Website functionality
- Security protection
Third-party providers operate under their own terms and privacy policies.
10. Policy Updates
Ruxenia may update these Terms of Service when necessary due to changes in business operations, services, or applicable requirements.
Updated terms will be published on this page.
Company Information
Brand Name:
Ruxenia
Legal Company Name:
Hangzhou Renke Technology Co., Ltd.
Business Owner:
Chen Qiteng
Website:
ruxenia.com
Customer Support Email:
service@ruxenia.com
Contact Us
For questions regarding these Terms of Service, please contact:
Email:
service@ruxenia.com
Contact Phone Number:
+1 (989) 682-2410
Hotline Service Hours:
PDT 9AM-6PM